Returns & Refunds

Return Window

You may return any standard Pedral watch within 14 days of receiving your order — no questions asked. The 14-day period begins the day you physically receive the goods.

How to Return

1. Email info@pedral.watch with your order number and reason for return.
2. We will reply within one business day with a prepaid return shipping label.
3. Pack the watch securely in its original box with all included accessories (strap, documents, dust bag).
4. Attach the label and drop off at the designated carrier point.

Return shipping is free of charge — the prepaid label covers all costs.

Condition

Items must be returned in unused, unworn condition in original packaging. Watches that show signs of wear, damage, or missing components may be subject to a reduced refund reflecting any diminished value.

Refund

Once we receive and inspect the return, we will process a full refund to your original payment method within 14 days. No fees or deductions for standard returns in original condition.

Exceptions — Non-Returnable Items

The following cannot be returned as they are produced to your individual specifications:

• Triomphe Hebrew numeral edition (made-to-order)
• Triomphe Eastern Arabic numeral edition (made-to-order)

You will be clearly informed before purchase if this exception applies. All other editions — including pre-orders — are fully returnable within 14 days of delivery.

Damaged or Incorrect Items

Received something damaged or not what you ordered? Email info@pedral.watch immediately with photos. We will arrange a replacement or full refund at no cost to you.

Legal Right of Withdrawal

For the full formal notice of your statutory right of withdrawal under EU Consumer Rights Directive 2011/83/EU, see our Right of Withdrawal page.

Contact

Pedral Design Studio AB · Sveavägen 117A · 113 49 Stockholm · Sweden
info@pedral.watch