FAQS
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[title style=”center” text=”Frequently Asked Questions” size=”140″]
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Here Answers On Your Questions
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[title style=”center” text=”GENERAL QUESTIONS” size=”140″]
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[accordion-item title=”WILL I RECEIVE A TRACKING NUMBER FOR MY SHIPMENT AND HOW LONG DOES SHIPPING USUALLY TAKE?”]
Yes, as soon as your watch has shipped you will receive an email from UPS including your tracking information. Naturally, shipping times depend on where you live, but we strive to deliver all watches within 5 business days. Within the EU it’s usually much faster.
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[accordion-item title=”HOW DO I SERVICE MY WATCH, FOR EXAMPLE IF I NEED TO CHANGE BATTERIES?”]
Our batteries normally last for several years. If you need to replace the battery simply visit your local watch shop. It only takes a few minutes. If you’re experiencing problems with your watch please reach out to hello@pedral.watch and clearly describe your issue (if you need to attach an image – please do). We’ll get back to you as quickly as we can.
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[accordion-item title=”HOW DO I FIND OUT ABOUT UPCOMING LIMITED EDITION WATCHES?”]
We never comment on upcoming models. The best and quickest way to find out about the latest news is to sign up to our newsletter via the front page of our website.
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[accordion-item title=”CAN I RETURN THE WATCH IF IT DOESN’T FIT ME, OR IF I CHANGE MY MIND?”]
Yes, you can return your unused watch up to 14 days after delivery.
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[title style=”center” text=”TERMS & CONDITIONS” size=”140″]
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[accordion-item title=”WHAT ABOUT THE WARRANTY?”]
Warranty for our products is one year from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Pedral Watches.
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[accordion-item title=”WHAT METHODS OF PAYMENT DO YOU OFFER?”]
We currently offer PayPal and Stripe for international payments, and via these services you can use most debit and credit cards.
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[title style=”center” text=”ABOUT WATCHES” size=”140″]
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[accordion-item title=”HOW DO I CHANGE STRAPS?”]
If you do not possess a “spring bar removal tool” we recommend you to pay a visit to your local watch store.
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[accordion-item title=”HOW DO I CLEAN MY STRAP?”]
We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.
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[accordion-item title=”CAN I ADJUST THE STRAP TO FIT MY WRIST BETTER?”]
Of course! All of our models feature an easily adjustable butterfly clasp, ensuring a great look regardless of wrist size. Please refer to the Owner’s Manual for detailed instructions on how to find the right size for you.
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[accordion-item title=”ARE YOUR WATCHES WATERPROOF?”]
Yes, our watches are waterproof up to 5ATM. However, to avoid damaging your leather strap we suggest you take your watch off before taking a shower.
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[accordion-item title=”CAN I EXPECT THE COLOR OF MY PRODUCT TO LOOK THE SAME IN REALITY AS IN THE PICTURES?”]
Yes, it’s worth noting, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.
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[accordion-item title=”DOES THE SIZE OF THE WATCH SUIT BOTH MEN AND WOMEN?”]
Our watches look great on all kinds of wrists. Check out our Instagram for inspiration and examples of what our watches look like on different people with different Identities.
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Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Pedral Watches.